Mobile 30 Minute Personal Training

Cancellation Policy

**The Outdoor Fitness Coach** **Effective Date:** 04 June 2025 We understand that life can get busy, and sometimes plans need to change. To help ensure fairness for both clients and our scheduling commitments, the following cancellation and rescheduling policy applies to all personal training sessions and packages. 1. **Cancellations** **24 Hours’ Notice Required:** If you need to cancel a session, please give **at least 24 hours’ notice** via phone, text, or email. This allows us to offer the slot to another client. **Late Cancellations (Less than 24 Hours):** Cancellations made within 24 hours of the scheduled session will be **charged in full** and **counted as a used session**. **No-Shows:** If you miss a session without notifying us, it will also be **charged in full**. 2. **Rescheduling** * Sessions may be rescheduled **with at least 24 hours’ notice**, subject to availability. * Rescheduled sessions must be booked **within your current package period** (if applicable) and cannot be rolled over. 3. **Weather Policy (Outdoor Sessions)** * Outdoor sessions go ahead in most weather conditions (rain, cold, etc.). * In cases of **extreme weather or unsafe conditions**, sessions may be rescheduled at no charge or moved to a suitable alternative location. 4. **Trainer Cancellations** * If The Outdoor Fitness Coach needs to cancel or reschedule a session, as much notice as possible will be given. * You will not be charged, and your session will be rearranged at a convenient time. 5. **Contact** To cancel or reschedule a session, please get in touch as soon as possible: 📞 **Phone:** 07359 589893 📧 **Email:** [Laura@outdoorfitnesscoach.co.uk](mailto:Laura@outdoorfitnesscoach.co.uk) Thank you for your understanding and commitment to your fitness journey!

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